Frequently asked questions
#demo.question.question1#
#demo.question.question1.answer1#
#demo.question.question2#
#demo.question.question2.answer1#
-
#demo.question.question2.answer2# -
#demo.question.question2.answer3# -
#demo.question.question2.answer4# -
#demo.question.question2.answer5#
#demo.question.question3#
#demo.question.question3.answer0#
-
#demo.question.question3.answer1# -
#demo.question.question3.answer2# -
#demo.question.question3.answer3# -
#demo.question.question3.answer4# -
#demo.question.question3.answer5#
#demo.question.question4#
#demo.question.question4.answer1#
BOARDING FAQS.
WHAT YOU NEED TO KNOW.
WE'VE GOT THE ANSWERS
Is there a discount for boarding my dogs in the same run?
Yes, for our canine guests, we provide indoor/outdoor runs which are large enough for multi-dog families. There is a $5 discount per day that is applied to the additional pet sharing the same enclosure. That discount also applies to our cat enclosures as well. The first pet always pays the regular rate.
What can I bring with my pet to board?
Personal Belongings Policy (Click Here for a Printable Checklist)
How often do you feed and medicate the boarding pets?
We provide up to 3 meals per day for all guests and up to 4 times for administering medication at the following time: 7am, 12pm, 4pm, 6pm. We do not recommend feeding after 5 pm to ensure pets have adequate time to eliminate prior to evening closure.
How should I bring my dog’s food?
We require owner’s food to be pre-measured in baggies for each meal to ensure the appropriate amount of food is offered. If you do not have time to complete this process, we can do it for you for just a $5 fee – just ask us at check in. We recommend bringing enough food for two extra days in the case of unexpected delays. We can mix in wet food if provided and we do have a refrigerator to store foods that require such. Wet food may be brought in it's orignial containers.
Will my dogs be fed together if they stay in the same run?
We separate pets that are boarding together for feeding time. This is to ensure we can monitor their appetite and document how much each pet is consuming. We can leave food out with the owner’s permission, but only after each pets has consumed an adequate amount.
What is the “health check” that you complete each morning?
Our staff complete a health check after each morning meal. The health check is a document of their observations of your pet’s eyes, ears, skin, foot pads, appetite, stool sample, and overall demeanor. We document this so that we can detect a change, offer timely treatment, and adjust their activity level if needed.
Why do you check their eyes and ears every morning?
We want to make sure your pet is comfortable during their stay, so we always want to ensure there are no signs of infection in the eyes or ears upon arrival or at any time during the stay. Scheduling a time to check your pet closely helps us to notice things that may be overlooked easily.
Why do you check their feet in a health check every morning?
What if my dog is tired when he/she comes home?
What if my pet has a health condition? Do you board elderly pets?
Can my dog get sick while boarding?