Frequently asked questions





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Is there a discount for boarding my dogs in the same run?

Yes, for our canine guests, we provide indoor/outdoor runs which are large enough for multi-dog families. There is a $5 discount per day that is applied to the additional pet sharing the same enclosure. That discount also applies to our cat enclosures as well. The first pet always pays the regular rate.

What can I bring with my pet to board?

Personal Belongings Policy (Click Here for a Printable Checklist) - While at our facility, we provide collars and tags for your pet. They are special “Break-away” collars and are provided for your pets safety. For our boarding guests, all collars and leashes are returned to you at the time of drop off. - Clients are allowed to bring 1 piece of bedding, 1 toy, food in pre-portioned baggies, and chews/treats from home. We do not accept water and food bowls. We are not responsible for items lost or damaged. - Please know that your pet will be left unattended with any bedding, toys, or chews that you provide. Please do not bring favorite items that you fear may be lost or items that you feel are not safe to leave with your pet unattended. We do provide a piece of bedding to each pet that does not bring one. It is the owner’s responsibility to inform the kennel staff that your pet should not have bedding if your pet is likely to chew and ingest bedding.

How often do you feed and medicate the boarding pets?

We provide up to 3 meals per day for all guests and up to 4 times for administering medication at the following time: 7am, 12pm, 4pm, 6pm. We do not recommend feeding after 5 pm to ensure pets have adequate time to eliminate prior to evening closure.

How should I bring my dog’s food?

We require owner’s food to be pre-measured in baggies for each meal to ensure the appropriate amount of food is offered. If you do not have time to complete this process, we can do it for you for just a $5 fee – just ask us at check in. We recommend bringing enough food for two extra days in the case of unexpected delays. We can mix in wet food if provided and we do have a refrigerator to store foods that require such. Wet food may be brought in it's orignial containers.

Will my dogs be fed together if they stay in the same run?

We separate pets that are boarding together for feeding time. This is to ensure we can monitor their appetite and document how much each pet is consuming. We can leave food out with the owner’s permission, but only after each pets has consumed an adequate amount.

What is the “health check” that you complete each morning?

Our staff complete a health check after each morning meal. The health check is a document of their observations of your pet’s eyes, ears, skin, foot pads, appetite, stool sample, and overall demeanor. We document this so that we can detect a change, offer timely treatment, and adjust their activity level if needed.

Why do you check their eyes and ears every morning?

We want to make sure your pet is comfortable during their stay, so we always want to ensure there are no signs of infection in the eyes or ears upon arrival or at any time during the stay. Scheduling a time to check your pet closely helps us to notice things that may be overlooked easily.

Why do you check their feet in a health check every morning?

Many dogs that are sedentary or calm in a home environment with soft surfaces (carpet and grass) do not have the tough layer on their pads that builds up with exercise (in the same way a callous does). Therefore, when a dog increases their activity level on harder surfaces, it is common for the pads to wear, blister or tear before they toughen and thicken. We document the condition of their pads each morning and will start Neosporin/Pawguard treatments and/or reduce play time to prevent discomfort from extensive wearing of the pads. Our daycare pets rarely experience this after the first week or two, but it is more likely to be seen with less-active boarding pets that are not accustom to playing with other dogs regularly. We check the pads daily so we can make an adjustment before raw spots develop, but if there are raw spots or tears, the owner will be notified.

What if my dog is tired when he/she comes home?

We feel that tired pups are happy pups! Young pets will be given access to play group up to 7 hours a day between 6AM and 7PM. Older pets will be given up to 3 hours of play time per day. If you watch our play groups for even a short time, you know this can be a lot of activity that your pet is not used to, but we do make adjustments for them. We include and remove pets from playtime throughout the day based on each pets personality, health condition, and age. We try to ensure that each pet gets the right amount of exercise as well as rest. All pets are likely to go home tired and snooze away the hours for the first day. Be sure to contact us after taking your pet home if you feel their exercise time should be adjusted during their next stay –sometimes their enthusiasm to play with group masks the symptoms of fatigue that you may be able to witness once they are back home and in a calm setting. We always rely on owner feedback to improve our individualized plan for your pet- never hesitate to ask or suggest something.

What if my pet has a health condition? Do you board elderly pets?

When making a reservation or prior to check in, please alert staff to any health issues that your pet may have. In order to board with us, pets with serious health conditions must be cleared by your veterinarian as safe to board. Elderly pets must have the ability to get up and to go outside on their own. We cannot provide 24 hour direct supervision for medical symptoms. If a pet should not be unobserved for the overnight hours, you should seek boarding at a veterinarian with 24 hour observation. We will not accept responsibility for a pet that has life-sustaining medication, but we are happy to administer maintenance medications at no additional fee. We do not administer insulin injections. Please inform our staff of any and all historical health conditions prior to making a reservation – regardless of whether you are actively treating the condition or not.

Can my dog get sick while boarding?

There are several reasons why dogs can experience symptoms of illness while boarding. Any and all noticeable changes will be brought to the owner's attention - if anything, we communicate too much to ensure we are giving owners the opportunity to make judgements about their own pets. The most common symptom for the dogs are GI changes. When dogs are exposed to changes, even if those changes are positive for them, it can impact their GI tract. We have found that extreme excitement, increased exercise, different food, nervousness about a new environment, anxiety from leaving their home or owner are all cuprits for causing loose stool. We constantly monitor a pet’s health during their stay. We document their stool, appetite, and overall well-being daily. If we note any concerns, we will notify you and work as a team to determine what may be causing the problem. We will provide options for treatment that may include: adjusted schedule, enrichment programs to relieve anxiety, simply monitoring, offering in-house treatments (like pepto bismol), or veterinary care. We do rely on your knowledge of your dogs’ normal habits to make the best judgment possible, so please be sure to remain available by phone or email while you are away.